We encourage you to reach our to our online support team by sending us DM on social media. Credit care company is stating they rejected my dispute because all sales are final. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. The tickets were shown as $ 264. I ordered premium tickets for the orchestra section. I had to purchase four more tickets that were handicapped seats from the venue. I specifically chose a section my whole group is in. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. I have read many many complaints about the 'fake' guarantees. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. We understand it's frustrating when events are postponed. To sell tickets, they must meet Vivid Seats requirements. This information will help to determine next steps. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Vivid Seats denies these . Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. The market price provided by Vivid was over $500 per ticket. Customer identification can be provided if needed. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. How reliable is vivid seats? Explained by Sharing Culture Lots of filter options to narrow down events. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. I never received the email and therefore never accepted the tickets. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com What kind of scam is this? I would like to warm people to avoid buying tickets through Vivid Seats. Vivid Seats Review for February 2023 | Best Ticket Brokers Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Day of game they said only had 2 tickets available and sold my other 4. The total price was $1405.95. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. I spoke with Carlos A over the phone to purchase my tickets. I will never ever purchase from Vivid seats again. Desired outcome: Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. There was some type of electronic glitch. Vivid Seats. 5 Weeks later changed their policy!!! Was not able to get in with those tickets I paid for. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Ticket master from now on! and their online chat system is useless. 1st time user. Vivid Seats - Fraudulent agreement / promises made for a full refund Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Your transaction is secure, and you also get a full refund for canceled events. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. The buyer is responsible for these costs. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. I am very disappointed in not being able to attend the show. The email made a vague reference to covid 19 but no definite reason was given. We paid about $500 for the tickets in total. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Original review: Feb. 9, 2023. I did not get what I paid for. They go above and beyond to make my transactions fun and fast! Looking for the best way to buy and sell mobile tickets? This was an absolute nightmare. The tickets are yours now to you have to figure out what to do. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You I asked to print the tickets for my group but was told I had to use the electronic system. These seats sell for $35.00 each. We would like the opportunity to turn this around for you. Then allows the seller to change the date to the day of the event. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Ren was very helpful answered my questions and helped me get the tickets I was looking for. There was not enough time to even get to the venue. The following is a chronological timing of the events that occurred: I was unsure on how this all worked. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. We are absolutely sorry to hear what you experience. Making sure our fans are able to attend their desired event through us is our top priority. Reliable & Rewarding Tickets. I'm very disappointed in Vivid Seats. Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. That is a lie. But, what I'm reviewing . Angel P helped me out. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. This review was chosen algorithmically as the most valued customer feedback. I used their site this morning to purchase two tickets to a show. Submit a complaint and get your issue resolved. He was quick to answer my questions and quick to book my tickets. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Vivid Seats | Buy Tickets on the App Store Desired outcome: Our online support team is here to help resolve your concerns. They simply dont care. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Promised by 2/23. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. First time using Vivid Seats to get tickets. Vivid seats has been getting scammy lately. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. But, that won't happen with your company. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Vivid seats are scammers. Vivid Seats gets you the best seats in the house | CNN Underscored Vivid Seats Review: Is it Legit, Reliable or a Scam? Heads up. Avoid this site and their markup fees! After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". We would love to review your order again to see if there's anything we can do to make this right for you. Please Refund at least $1000. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Providing an exceptional buying experience is something we want all of our fans to experience. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Bought 6 tickets and only 4 were transferred. This is not what I paid for. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. All Rights Reserved. It asked how many tickets I wanted which I selected two. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Most complaints are from ticket billing and delivery issues. Don't EVER use vivid seats for any purchases. We were given multiple different messages from Vivid seats regarding the tickets. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. And, I will never refer you to any of my friends and family. No. I had listened to his show on the radio (and bought many of his books) for many years. On 02/16/2023, I bought two concert tickets. Enjoy reading our tips and recommendations. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Her personality was fantastic and the whole experience was just perfect. THEY ARE SCAMMERS. Share your photos and videos with others to prove the truth of your words. Unsubscribe easily. Please refund me the differance between what you charged me and what the tickets actually cost. Overall, my experience was very positive. My friends and I attend several differant venues and purchase tickets online. It offers a 100%. Vivid Seats | Event Tickets - Apps on Google Play SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. 10.1K Ratings. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. I never received my tickets but was charged for them. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Vivid Seats goal is to safely and securely connect customers with event tickets. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. says they have a no refund policy unless the event is cancelled. Then allows the seller to change the date to the day of the event. Ive only purchased tickets from this site twice. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Our content is intended to be used for general information purposes only. greenthumb47 , 2022-08-02. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. You get an email when the tickets are sold, and then you either upload them or ship them. So, Vivid seats charged an additional $196. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Yes. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Shame shame for all the people you have messed with and hurt. I got nfl tickets from them that never arrived. That clearly didn't happen bc I received NO TICKETS! Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. All for the seller, not for the customer. It is a safe and secure process. They are aware of this issue. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. It goes against our guidelines to offer incentives for reviews. When the tickets never came, I contacted Vivid repeatedly. HORRIBLE experience. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Phoney Company! My credit card was charged $328.30 that day. We apologize that you didn't receive the tickets you requested, Charlotte. He was very polite, professional, kind, and made the process very easy! He'll be heartbroken. 2. bradsaid 1 yr. ago. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Downgraded Tickets Sent - Not what I paid for. Its location on this page may change next time you visit. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. We'll get you there. For further help, send us a direct message. With 30 mins. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. What I received were tickets in Section B, Row N, Seats 147 & 148. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. What are "Email Delivery" and "Instant Download" tickets? Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. We were refused. The company was founded in 2001. I feel sorry for other customers who have lost a lot more money than we did. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard The company says it "provides a legit, safe and secure platform. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Vivid seats sucks. She says no digital. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj Is this your company? I highly recommend purchasing tickets from a verified seller on Vivid Seats. I do expect a responce and an apology for this overcharge. He was very knowledgeable and courteous. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Vivid Seats Culture | Comparably Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. This Yelper's account has been closed. Desired outcome: and go to stub hub and . I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Dont use this site they are horrible. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They didn't even attempt to make it right. Recent customer reviews are positive. VividSeats has B rating with the BBB.org as of September 2022. No refund offered!! He said I should post the tickets for sale. I feel that you overcharged me. Vivid Seats. Vivid seats is such a scam!!! On December 13, 2022, I received the tickets from Vivid. These were special seats, including dinner and first 2 rows on the dirt. We were also told that the tickets would show up within 48 hours on the event. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Great service. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Despite very different reviews, the site is very popular not only in America but also abroad. The insurance was $65.82. Report as inappropriate. Also, VividSeats says all orders are 100% . Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. I was going to the AFC championship game and bought a parking pass from Vivid Seats. I tried calling two hours before my event as the tickets never arrived. Vivid Seats has not responded to my email. Vivid seats scammed me : r/Scams - reddit Going to more events with Vivid Seats gets you to more events. How you capitalize via mass buyout of tickets and resell with fees and markup prices. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Nothing arrived. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. They refused to issue a refund as they said the tickets were sent via email. All they say is their sry, well so am I! Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Vivid Seats has 450 employees. Vivid Tickets Loses Top Rating From Better Business Bureau After First received an e-mail asking me to call because there was an issue. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B.
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