2.16 Claims under the viagogo Guarantee. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Chris Brown Tickets. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Due to extreme weather conditions, our phone lines are currently closed. Generally; My event is cancelled or postponed - What do I do? Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Hombres G Concert Tickets. Suggested Article: Verizon Wireless SMS Refund Settlement Details. To post a ticket for sale on viagogo You must first register with the Site. 7.1 Ownership of Intellectual Property. You must contact the OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Viagogo complaint: Wont refund for a cancelled Justin Bieber tickets Far too many 3rd parties in there. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. By clicking a link you are consenting to this. However, despite the official announcement . When We receive an offer by bank transfer, We will check to see if the bank account is valid. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. When Your Event is Canceled or Postponed. 2.15 viagogo Guarantee. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. How to get refund for Foo Fighters tickets as band cancels their - HITC Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. They did not admit to law breaching and refused to provide a refund. The law catches up with viagogo - event promoters and music fans are BLACKPINK Tour 2023. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Taking this information, will will help rectify you complaint! I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. Can you get a refund on an event cancelled due to COVID-19? says firm changed policy to deny refunds if tickets can be used in 2021. We cannot control the policy of third-party resellers.'. Jay Chou Concert Tickets. Take a photo of a faulty item and add a brief description. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. Welcome to viagogo's online ticket exchange (the "Site"). No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 2. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. Arctic Monkeys Concert Tickets. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. 6.4 Release. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Viagogo customers face fight to get cancelled and postponed event refunds 4.2 Stolen Property. When listing seated tickets, all tickets in the same listing must be consecutive seats. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Actions does not process claims and we cannot advise you on the Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Contact & review Viagogo - rated #0 in Entertainment . One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. The revised version of this Agreement is automatically effective after it is initially posted on the Site. We often link to other websites, but we can't be responsible for their content. If your event has been postponed, you do not need to return your ticket. "Comparably priced" replacement tickets are determined by viagogo in its discretion. 'It's clear as night and day the 2020 event is cancelled.'. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. . 4. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. viagogo - Buy & Sell Concert, Sport & Theater Tickets I haven't received an email confirming my order. 5.Select 'Item dispute', click Continue and follow the on . If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Rufus Du Sol Tickets. Are you still waiting on a ticket refund for an event canceled due to the pandemic? If tickets are not consecutive, then the Seller must create a separate listing. Please note this does not include any Tax that may be payable on fees We are required to pay. The money belongs with you. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). I was promised a refund because the tickets I bought were corrupt. viagogo AG is registered in Switzerland, Company No. The Weeknd Tour 2023. In the event of a postponement, refunds are not granted. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. You should typically get a refund for the ticket and any fees or service charges within 30 days. As well as charged me double the amount. Nelnet Servicing Data Leak Your Personal Information At Risk! Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. Justin Bieber cancels remaining tour dates 1.3 Modification. To open a dispute: 1.Log in to your PayPal account. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. 3. I bought tickets for Rammstein before the pandemic and they would not refund me. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. The 1975 Tour 2023. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. Required fields are marked *. 2.6 Making an Offer. 2.9 Seller's Confirmation Obligation. 2.2 Registration. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. viagogo Reviews | Read Customer Service Reviews of www.viagogo.it It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. 'Such tickets will become void and the ticket holder refused entry to the theatre.
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