He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. If the shipped item was sold for under $750, delivery notification is adequate proof. Refund, repair or return. The email will state that the payment will be released to you once you have proven that the goods have been sent. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed 26-05-2020 paperspast.natlib.govt.nz I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. Case in point; I sold a wallet described as new in the box recently. Its ok but I like the darker one you had in your listing. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Example: You bought a table, and it showed up with only three legs. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. This time, I accidentally sent an ebay buyer the wrong item. Then maybe they won't send it back and you won't have to refund. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? "Hi. Buyer claims wrong item and gets a refund despite - Welcome to the Amazon Sent Wrong Item (What To Do, Exchange + Keeping) Tune into our last eBay for Business podcast episode of 2022! A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. There is so much scamming going on Ebay, Sellers dont have a chance. 2. So unfair. I think most first-time eBay buyers create their account the same day they place their first order. You can ask the customer to return the item, but he has no legal obligation to do so. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Remember to be persistent when you are in the right and can prove it. I stopped shipping to Canada because of customs problems. - edited I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Law Regarding Receiving a Shipment That Was Not Ordered Here are some of the most common ways eBay sellers are scammed. Buyer had wrong address, item was sent back, what now? - EBay It expressly says this in the PayPal Seller Protection terms. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. If they did, I don't know how they'd be able to verify. So supervisor said I will close the case in your favor. $900 item. Buyer claiming wrong item was received. HELP!! Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Is there any point in doing that? But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. 04:02 PM. They look the same to me.. on Cause his photo shows a like kind of item but not the brand or pattern I sent. When a buyer wants to return an item and be issued a refund, here is what you do first. Record any serial numbers or unique codes. The item ordered was a coil of hook & loop tape. Offer to send him a return shipping label. Check out this video to understand how dimensional weight is measured when shipping. I sell on Ebay myself. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. This months episode of the eBay Seller Spotlight podcast is live! Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. As you say, I would explain to the buyer that different computers and devices show colours differently. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. I talked to manager and simply were told nothing can be done. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Zero money was left over. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. and our Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Item compatibility is buyer s responsibility. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Omg I JUST heard that same story!!!! You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. So buyer filed a claim for a return with eBay citing wrong item sent. Put your blame where it belongs with Chinese sellers! Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer How Buyers Scam Sellers on eBay (A Decade of Scams) If the item is sold for more than $750 the item must have signature delivery proof. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Buyer sent me picture of something different in the box. Welcome to the Selling board! Sunday Mystery Wall is back! $15 each. - Facebook 06:46 AM. Everyone is covered except the credit card holder, whoever that is. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. Read the feedback other have left for the person. The buyer pays quickly, and you send the item without concern. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. If the package was mixed up by GSP, then they should handle it. Is it not possible to take pics of item A and still send B? Thanks for this suggestion. In this scam, the buyer then accuses you of sending a damaged item. These are both things ebay phone reps suggest. I have had a few people say they didnt receive their orders when I know I sent out to all of them. 'However once the seller has received the item back, eBay can then step in and review the . A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Could you explain a bit what steps you take when shipping? It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. The final resort is to submit a missing mail search. For things like graphics cards your best bet is to sell locally, all cash. Most of them are happy new year banners being returned in Febuary. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Aamzon advised we can do what we want. It WAS new in the box. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Yes it would be a pain. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Copyright 1995-2023 eBay Inc. All Rights Reserved. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . This topic was automatically closed 180 days after the last reply. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Learn how your comment data is processed. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). If not, fuck them and continue onto arbitration per their terms and conditions. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Sizes: XS to 2XL. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. The thing to remember is that these slip up were t. USPS. i think someone is trying to scam me like this to. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. If he ghosts you, you scared off a scammer. Attached is a picture of a side buckle and the package with address label. It's tough dealing with customer service when they're all Filipinos who don't understand or care. on Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Report a buyer if you think they have acted illegally or fraudulently here. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. Yeah you filing that stuff 100% does nothing. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Help for buyers and sellers. I asked my boyfriend to print off the labels and post them while he was at work. I just wanted someone else to take a look at the photos and tell me what they thought. But if he has balls to carry on, follow up with post master complaint. The buyer has since responded and accepted that it was delivered somewherebut not to him. You have to make them paying you off a better deal than the hassle you will continue causing for them. But I would like to reach more buyers. Cheaper seller scam: 04:28 PM. Am I protected against negative feedback in this scenario? Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". I would do that myself in those circumstances. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. I can send to any other email address OK.We'll move all . Solved: What to do when wrong item received, seller reques - The Offer to send the copied forms to an ebay chat rep. So, I cancel the order and sent in a statement. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Buyer wants to return, says i sent wrong item : r/Ebay WARRANTY AND INFORMATION. All rights reserved. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Solved: Buyer claims an authentic item fake - PayPal Community I once again immediately had them call me to dispute this. Press question mark to learn the rest of the keyboard shortcuts. FedEx. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. @deala0621:There's no point in contacting Canada Post, or USPS. Other platforms I never had a problem with over 6 years. Go to ic3.gov and fill out the internet crime form. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. I never sold a necklace on ebay period, and never saw that one in my life. I also ask if you have me mixed up with another seller you've purchased from recently. Anytime I can create with the Stardream line, I jump at the . In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. You're not supposed to be liable for anything that happens to it after that. Seller deleted listing immediately after purchase? I asked the buyer if the package he received was damaged or opened. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. By ARTHUR WRIGHT. Check all items upon receipt. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Those are not indicative of any scam. Only first-class mail can be certified. Once I listed a new in box item as white when it was really blue. 26-05-2020 Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Am I going to be screwed out of $55? And while I'll be cordial, it doesn't bode well. Click on Send. Am I supposed to follow up with Royal Mail or it is now his responsibility? I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. We had a top where it was returned with snot. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. package or mail missing? It will make it much more challenging. I don't like this version and They offer some sort of limited-time discount in order to create a sense of urgency. There is undisclosed damage to the item. 26-05-2020 If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. His failure to reply to me or send pictures until after Case was decided on his favor was strange. I agree with that. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Then gets mixed up on which item was wrong. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Disputes about the quality of the item are not billing errors. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. I cant believe you won this. I sold an item for $55 and they sent a return saying I didnt send the right item. USPS is the most trusted delivery service in the USA. The buyer received the wrong item. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. How do i handle this? If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! The item could have gotten mixed up during a customs check? Ebay We Can T Process Your PaymentPlease select a different payment You can always appeal later. Or just take back the item. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return.
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