Rachel Rickard Straus, Financial Mail On Sunday
We understand that you are experiencing issues sending emails. Announcements, Guides & Community Updates. 26-08-2021 The accounts work on BT Webmail, both to receive and send. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. Townman, Gandalf, anneoconnor. Go back to: Email help.
BT Mail | @btinternet.com | Cannot send mail - BT Broadband I cannot send even the simplest of messages this morning. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Dave Bradford would love to ditch Virgin Media and get a new broadband provider. for DISH Protect Silver unless you call to cancel. . As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. 25-08-2021 A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. This amount includes applicable customs duties, taxes, brokerage and other fees. What does this mean? This has made me want to look a bit further and so I found the Community. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Something went wrong. It is they that should investigate why other email providers don't have this problem. - We do not send parcels to PO BOX addresses. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). Terms and conditions of the sale . Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. If yes, we recommend that you check if the issue persists while on safe mode. Have you had the chance to try the steps in the article below? 26-08-2021 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Does anyone have any other suggestions please?? - edited We'll need to look into this and we'll get back to you next week. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. I also feel slightly better I am not alone. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of (The fix did not work until I had quit Mail and relaunched it. I anybody else having this problem. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Sending or receiving email. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Has anyone else encountered this and found a solution ? The problem usually resolves its self in a day or two. 9h25 on on
on Any ideas?
Problems with email | BT Help I've rebooted twice and reinstalled Office 365 without success. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. The worrying thing is I don't know how many other emails I'm not receiving. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. I have entered the SMTP and IMAP details correctly but it still won't send.
Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay Not receiving all emails on btinternet account - UKGSer After 6 mos., if selected you will be billed $10.99/mo. 16h05. Maybe that's the issue, although there has been no problem up until yesterday. All postings and use of the content on this site are subject to the. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Thank you, JW. A forum where Apple customers help each other with their products. 09-07-2019 Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. 23-04-2021 Email headers can be found by looking at the email item's properties. If everything works fine in webmail, you may need to check your program settings. Today all of our emails addresses would receive, but not send. Though any rejection on our side should be returned back to the sender as a bounce. Its probably not directly relevant to your problem, but who knows with Apple!! 23-04-2021 We shall never know, but fingers are firmly crossed that the service will return to normal. All other emails to other systems have no issues. on Today all of our emails addresses would receive, but not send. 10-07-2019
My BT email is not working - Apple Community BT are blocking the complete domain which the sender is sending from. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. The whole ISP domain is blocked. We receive the following message when we try to send from our Mac. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. 23-04-2021 All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. If not, how do we get a moderator involved? Looks like no ones replied in a while. What can be done to fix this problem please? This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Delays in Emails being delivered can arise from a multitude of reasons. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". 11h33 At my age, I just don't have the energy to set up a new email address and tell everyone.'. One of the mails having been sent as long ago as April 4th. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Examination of the message heads of the delayed emails might be informative. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. Don't forget online banking, streaming services and social media accounts.
Emails being blocked which we send to btinternet.c - BT Community The article below can help if you do not have any other user account to test with.
Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". 15h31. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Accounts that are inactive for six months . Also one of the two that I received recently was sent in December. Email: timforrester@btinternet.com. on We do not allow any commercial relationship to affect our editorial independence.
We can't ditch our broadband we'll lose our email address! But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Please check your email settings. by Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Any ideas? BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. I have tried sending the simplest of messages, namely a message titled Test and the text Test message.
Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. 09-07-2019 Refunds. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. , updated With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Has anyone experienced this problem. 23-04-2021 Having the same problem myself today - unable to send emails from my @btinternet.com account. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Will post any update that I get. 14-07-2019 Go back to . Working on the theory that it was another case of BT doing something, I decided to leave it overnight. Problems with email. Comic should be in the grade given in the listing title. 6h00. 16h34. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 14h56, on 20h33 I know that I haven't received most of the emails sent from btinternet.com addresses at all. So hardly time for a timeout to have occurred. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Martin Gates, from Hampshire, has had an email account with Virgin Media for years. BT need to deal with this at a high level, NOT an individual user's account. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. I've got a "failed delivery message". Neither of these has solved my problem. - last edited on I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. 14-07-2019
Sending or receiving email | BT Help I consistently receive this warning: whenever I try. I know it exists because I can pick it up on ios and via BT Webmail. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Apple may provide or recommend responses as a possible solution based on the information If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. BT Email - best practices for postmasters and senders of email | BT Help, on All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. You should however check that your email clients are using the correct settings as per this link. 'All of my contacts have it. Copyright 1995-2023 eBay Inc. All Rights Reserved. Why cant my email address have BT.com in the display name? email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). I can receive emails. 14h00, on Last Thursday, I stopped receiving email from my @btinternet.com account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 26-08-2021 Please update the server configuration to continue connecting to this account", with the option to cancel or update. Are there really just two of us having this problem? And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. When this happens. I have it in a notepad file as well if that makes it more readable.
Outlook emails not being received by btinternet.com addresses on Emails from btinternet.com addresses not received. 17h25. That helps us fund This Is Money, and keep it free to use. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. 10-07-2019 If not, how do we get a moderator involved? I've got a "failed delivery message". That sounds like something has been stuck in a queue somewhere. Thanks Many customers find the BT community forum is a great way of getting help. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? 23-04-2021 Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Your post does not go to BT. The other two people that are having the same problem are using Samsungs, but haven't said which model. View cart for details. If that doesn't fix the problem, see the next section. 23-04-2021 Many have had the same address since they first went online many years ago. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. Rest assured that we'll do our best to assist you or get you pointed in the right direction. None of the posts I have seen are the same as my problem however.
Outlook.com not sending emails to btinternet email addresses Fix a problem | BT Help btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. It seems that I can only send messages to my iCloud account from the iMac. 19h37 Have you had the chance to check if the issue persists on a different user account? Anyone else experiencing the same issues? 14-07-2019 Here are some answers to help you. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Surely other services would similarly suffer. 11h40. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Oops. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. 23-04-2021 Typical script! As soon as I removed that link all was well again. Can I move my BT Email address to another account? BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. I have tried sending individual messages and simple test messages but nothing works. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. It's reassuring not to be alone. I cannot send even the simplest of messages this morning. mingoslkd, call Can send emails fine from any other account. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Virgin Media says email accounts are only available to current customers. 13-07-2019 There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. If you're having problems, try logging in to webmail. on Our standard shipping option is via Royal Mail airmail. This is NOT 'A solution'. on How can we as customers get BTs attention and ensure that there is a fix? It might be worth changing your SMTP port to see if that helps. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. 17h33. 19-12-2022 I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. We appreciate you reaching out to us about Mail. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. 19-12-2022 This amount is subject to change until you make payment. 15h33. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. I installed the outlook App on my iPad and it works perfectly I'm afraid. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Just one other thing that might be relevant. I have deleted the app and reinstalled it. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. . Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. on Using webmail? 20h13. Delays in Emails being delivered can arise from a multitude of reasons. By posting your comment you agree to the house rules, The comments below have not been moderated, By
Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. You can send and receive messages, but not actively manage the account. Unfortunately, it did not work. Just goes straight to outbox, then tries to send . Accounts that are inactive for six months are deleted automatically. I changed "Authentication" to "Password" and clicked on "Save". Does anybody have any idea how I can resolve this, other than changing ISP.
Not receiving @btinternet email - Microsoft Community I cannot find an obvious way of asking bt about this! 14h08.
Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. For additional information, see the Global Shipping Program. provided; every potential issue may involve several factors not detailed in the conversations