London was on an older plane with 3 seats on the left and right. Viking Chief Health Officer Dr. Raquel . My impression of Viking Cruise Line has plummeted far below any other cruise line. This was told to me by two separate employees. Cruise delayed because of COVID. Travel Codex is owned by Travel Codex, LLC. Viking Cruises cancels 2022 Black Sea and Kiev (Ukraine) sailings Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. Posted September 18, 2021. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. Here are 8 tips for writing great reviews. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. Viking cancels all Russian river cruise itineraries - TTG For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. Only in very rare circumstances are the sailings canceled outright. Obviously a 2 week notice was impossible in our situation. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. A place on the excursion I tried to book. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. There are no uniform river flows and water levels are unpredictable. Very disappointed with Viking River Cruises - Fodor's Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. On 12/20/20 Viking cancelled this cruise. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. "We are currently evaluating itineraries that call. Improve earnings, maximize rewards and track progress toward dream trips. He lied. More Cruises Canceled as Omicron Spreads - The New York Times River cruise cancellation fears loom as Rhine threatens closure The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. SPRING SALE Special Fares Reduced Airfare Dates: Availability: The draft is the amount of vessel that is below the water line. Viking has lost four loyal customers with 10 past cruises between us. Which cruises have been cancelled in 2022? | Cruise.Blog Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. About 20 poeple's bag on the flight didn't make it. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Four excursions that I wanted are already sold out. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. Cruise Canceled Due to Low Water Levels Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . International Association of Better Business Bureaus. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Look at the Mekong you dont cruise in May, June, July and August because its too hot. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. Booking XXXXXXX. BBB Business Profiles are subject to change at any time. Cruises beginning in 2009, this is not the first error and being loyal South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. Viking Cruises. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. This will surely increase the credibility of your complaint. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. Many passengers were distressed by the lack of fresh water. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. Call us at 800-454-0927 to speak to a Cruise Concierge today. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! This site is for entertainment purposes only. Viking Cruises | Cruise Ship List - Delta Skymiles Cruises Anybody got any idea what do I do? "We will not cancel any cruises," said Shreiner. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Obviously, we cannot go on the trip. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. We will not cancel any cruises, said Shreiner. I advised Viking that my wife and I could not get the vaccine ever and asked for a refund of our primary payment. It's also a classic cruise itinerary. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. 2022. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. We booked a river cruise from Istanbul to Venice. She really needs this positive experience to look forward to. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. Sandi. We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. This is our third time to book a trip, and in 2023, the medical requirement is still in place. View all of our Luxury Cruise sailings and offers. River boats are unique because they can float in just five to six feet of water. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. The flight from Amman Jordan to Cruise lines scrap Russian, Ukrainian ports from 2022 itineraries We opted for the voucher. This was not the case. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. We booked a cruise, paid the full booking amount. Published on May 21, 2021. Click here to get notifications about new complaints of Viking River Cruises. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. Any comments Viking? Viking Mississippi is one of Viking's largest river ships, measuring 450 feet (137 meters) long and weighing approximately 5,000 gross tons. 12 reviews. River flows are never static and are subject to fluctuations that are unpredictable. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. Telling us that a voucher has no cash value is a shoddy business practice at best. I have three times tried to contact Viking, by phone, email, and chat. Note that complaint text that is displayed might not represent all complaints filed with BBB. Seldom travelers may not get enough value to warrant the cost. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. I checked with many countries and all their restrictions have been dropped. This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. No one expects to have to cancel a cruise. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. Anyone can write a Trustpilot review. Poulsbo, Washington. The key dimensions of the Avalon Vista are: River boats are built in such a way that for bridge clearance, the mast, pilot house, and sun shades can be lowered. He made the commissions, we will not sail and lose 14,000 dollars. We missed 2 ports of call and 1/3 of our sites to see the auroras. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River.