You can check your case status, see our case processing times , change your address and more right on our website. Embarkation begins at the Check-In time shown on the cruise ticket. 1-877-665-4655 Hours of Operation Mon-Fri: 9:00 am - 9:00 pm EST Sat-Sun: 9:00 am - 6:00 pm EST MSC Cruises USA 6750 N. Andrews Avenue Suite 100 Fort Lauderdale, FL 33309 MSC Cruises Cares Link:https://www.msccruisesusa.com/en-us/Contact/Contact-Us.aspx, If you have a current booking number you can correspond through:MSCExistingReservations@msccruisesusa.com. For requesting medical assistance on MSC Cruises-booked flights: If your flight is operated by one of our partner airlines, please request medical assistance via that airline. msc . Will call available at our Chicago location Mon-Fri 7:00am-6:00pm and Sat 7:00am-2:00pm. It is extremely important that you always arrive at the port with your e-ticket, including the embarkation form with complete and accurate personal data. Update 2/17/23, 1 day after cancelling, the refund is back on our credit card. Just call and speak directly with your Travel Agentmuch easier than email. Customer Service Phone: +1 (800) 666-9333. Piraeus Varna Service (BSM) Port Said - Ashdod Shuttle (PAS) Spain East Med (SEM) Spain Turkey Express (STX) Spain Turkey Express 2 (ST2) Turkey Levant Service (TLS) Turkey Levant Service 2 (TL2) Turkey Poti Service (TPS) Turkey Poti Service 2 (TP2) Turkiye Black Sea Express (TBX) Turkiye Egypt Express Sevice (TEX) Turkiye Varna Service (TBS) After logging in click "Chat" at the top of any page to begin! What makes MSC stand out in our industry is our team of over 650 people. MSC Company Egypt Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. Prior to reaching the cruise terminal, guests are advised to label their luggage using the tags received with the cruise ticket, and hand it to MSC staff at the terminal. LV1010 Riga, Latvia Find information on procedures and formalities. Beit Amot 157 Jaffa Rd This is to advise you that MSC is fully aware that many of our Non-AMS NVOCC's intend to start making, or have started to make, their own Importer Security Filing (ISF). We're here to help you in any way we can. The Transparency in Coverage final rule, released on October 29, 2020, requires health plans and issuers to publicly disclose pricing information via machine-readable files (MRF). Phone: +36 14844012 Segways and other similar vehicles cannot be operated on board. Sv Kriza 3 First Name * Last Name * FREE Phone: 0800 66 33 55 or 0121 505 9500 Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. Guests should provide a copy of a medical certificate confirming their existing pregnancy. Which kind of activities can I find on board? A map of the ship is available in every cabin. How many pieces of luggage can I take on board? Sweep, vacuum, wash the containers and trailers prior to stuffing / loading. What type of shows can I expect on board? There is also a voice system in lifts on Fantasia and Musica class ships that announces the floor in English. Is there a fee for the 4D cinema on board? For more information visit our Health & Safety page. Belgrd rakpart - Nemzetkzi Hajlloms Are the children's activities provided at an additional cost? Purchase Internet packages. Fax: +36 12664223, FOR TWO UTAZSI IRODA Kft. Europe. These range from board games, draughts, chess, stencils, art, blackboards, modelling clay, colouring, group games and much more. 04028-003 SAO PAULO - SP -Brazil. How can I pay onboard if i didnt collect my cruise card yet? kat) Close All Open All Learn about the USCIS Contact Center Password Resets and Technical Support Inquiries Based on Filing Location Adoptions Inquiries for VAWA, T, and U Filings Keep vegetation near facilities mowed, as these areas can harbor insects and rodents. Prices are published on board. With the Browse & Stream package it is possible to use video calls, stream music and videos. Cuba, Iran, Myanmar, Sudan), Certain weapons, e.g. A fully-equipped games room is also available with a vast selection of toys selected according to the needs of each age group. Your browser may be out of date or not compatible with our new site and may not be secure. 2019. No. Key Contact Mobile/Cell Number ; Customer Service Export: Steve Overton (1) 773 957-9309: Tamra Smith (1) 562 234-2733: Customer Service Import: Louis Feliciano (1) 562 229-8365: James Lester (1) 562 293-6936 Documentation Tracy Sha (1) 385 434-9662 Emmanuel Leprettre You can upgrade to a Browse package with additional devices or to the Browse & Stream package. :1-562-9019400; Fax No. Member Service Center. Search and reserve activities and then get notifications for your booked events, restaurants, shore excursions, shopping and all the significant information, directly on your smartphone. Toys and water will be provided by our staff, while we'll keep out personal belongings as an additional safety measure. Phone: 757-341-4611. MSC has since grown to become a world leader in global container shipping operating over 560 vessels. For requesting medical assistance on MSC Cruises-booked flights: If your flight is operated by one of our partner airlines, please request medical assistance via that airline. Properly store and cover the pallets, dunnage, crates etc. To check-in online: Phone: + 30 210 4284391, 65, Vasilissis Sofias Ave, 11521, Athens, Greece, VISTA Properly trained and certified guide dogs are allowed on board, provided they are in good health and have all documents required for entering the countries visited during the cruise. Yes, MSC Cruises has a wide range of duty free and tax free shops on its fleet. Were here to help you in any way we can. Can I bring my Mobility Scooter on Board? Started June 21, 2021, By No existing res yet, I am trying to book. 3-5, Et 1 District 2, 021121, Bucharest Romania, Perfect Tour Is it possible to leave children on board while parents disembark for an excursion? No credit card required. We also advise our guests to carry the list of medicines they intend to take on board with them, to allow on-board medical staff to provide assistance in the event of a medical emergency. All on board purchases are made with the personal cruise card, eliminating the need to carry cash or credit cards on board. Our reservations staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. MSC ensures sure that the temperature inside our ships is pleasantly regulated taking into account the weather conditions. Posted February 3, 2019. mscdirect@msccruises.co.uk (this is for both UK and Ireland). Is it possible to upgrade from the Browse package to the Browse & Stream one? Cad. Mr. Vago studied Economics in the UK, at St Catharine's College, University of Cambridge. Guests with food intolerances and/or allergies must inform MSC Cruises of their needs via the Special Needs Form and, once on board, confirm their requirements at Reception-Guest Service and/or with the Matre dhtel. Tel: +94 11 2564584 Repeatedly smoking in non- smoking areas can ultimately lead to disembarkation. Emergency services are available round the clock by calling the Medical Emergency number. This can only be done in the on board currency (euro or US dollars, depending on the itinerary), for a fee, set according to the itinerary. Join before the cruise and earn 100 bonus points! Login to Chat with MSC Now! H-1061 Budapest - Hungary Phone : +972-4-8549046 Please note that the luggage embarkation and disembarkation process can vary between ports. Yes, all ships in the fleet contain a number of specially fitted cabins with extra floor space and more room for movement. Fort Lauderdale, FL 33309. 77-79. Are the prices on board more expensive than those on land? The most serious offences can lead to criminal prosecution and disqualification from engaging in any conduct that may be conducive to a biosecurity. Mediterranean Shipping Co. USA Inc. 0203 426 3010 Mon - Fri 9.00 - 19.00 | Sat 9.00 - 17.30 Call me Back Home Forms Success Contact us success CONTACT US CONFIRMATION Thank you for getting in touch. Marcelo T. de Alvear 624 - 1 Piso http://www.cdc.gov/zika/ Spoke with Willie, customer service. Mediterranean Shipping Company - Global Container Shipping Company | MSC Here are 10 examples of customer service emails for you to use as a guide when crafting your own responses: 1. Once on board just bring us the printed form, along with your Cruise Card and those of your children. 13, District 1 You can also access the internet without the need for a mobile device, by using the computers in the Internet Caf on board. Phone: +371 67331675 Late VGM Submission Fee: $25 per container. rezervari@interra.ro, Str. MSC Babycare (dedicated to babies and toddlers under 3 years old) will temporarily be unavailable on board our ships. Garmischerstrae 7 Sri Lanka Are there any areas not accessible by minors? On these ships it is possible to book your preferred seating. Provides customer service, in accordance with MSC standards to ensure customer satisfaction account retention and revenue generation. We accept the following debit cards; Maestro, Visa Debit, Visa Electron, MasterCard Debit. Guests who do not have the required documents for vessel security and immigration will be denied boarding without entitlement to a refund. 1. Customer Service - West Coast. Entertainment varies between itineraries. We're here to help you in any way we can. #4. What will the temperature be like on board? Fax: +371 67331674, MSC Cruises the Netherlands B.V. Please enter valid partnumber and quantity. You can settle your final bill in any of the following three ways: By credit card . specific switchblade knives, Media with immoral or seditious content, such as child pornography, Goods prohibited in the scope of economic sanctions, e.g. Yes, Babys and Infants aged 2 and younger will be carried free of charge. Every child is issued with an MSC ID wristband during embarkation. Get help and support whether you're shopping now or need help with a past purchase. Benjamin Franklin - Col. Escandon Children cannot remain onboard if their parents or legal guardian go ashore, unless expressly authorized by the onboard staff. How is luggage handed over when boarding and leaving the ship? You should make sure that your debit/prepaid card is enabled for use abroad. What is Satellite Internet Access and how does it work? Our Customer Service staff will be happy to guide you around the website, help you make or change a booking, and provide assistance before or after your cruise. Refusal of a booking or denial of entry would only happen in the interests of ensuring the safety of guests and the crew, which is of paramount importance. Therefore, it is our aim to provide you with the MSC Bill of Lading number(s) when the booking is confirmed by MSC, in order to facilitate a sooth ISF filing for you. Mon - Fri 9.00 - 19.00 | Sat 9.00 - 17.30. Using their cruise card, minors can purchase soft drinks, video games, the Fun Pass, souvenirs, and print and digital photos. Best Practices & Recommendations:The mitigation techniques listed below are best practices in protecting against contaminants, however, they do not fully guarantee that shipments, containers and cargo will remain free from contaminants. (pre-cruise inquiries - upcoming sailings, itinerary changes, booking, promos, etc), Media/journalists to contact:msccruises@punchcanada.com, 2023 MSC Cruises S.A. All rights reserved. If you would like any assistance, just give us a call. To activate purchasing with the Cruise Card, Guests must either register their credit or debit card at the check-in or onboard at the Cruise Card Activation Points (only available on certain ships), or by leaving a cash deposit at the Reception - Guest Service immediately after embarkation. MSC has been helping customers to ship cargo to and from the USA since 1971. Executive Contacts. 28043 Madrid - Espana, Click here (french website orgerman website) for more details, Altunizade Mah. Mon-Fri 9am - 7pm ESTSat-Sun 9am - 6pm EST, 6750 N. Andrews Avenue 787.620.2530 (Metro Area) 1.866.627.8183 (Toll Free) Hearing impaired people (TTY): . Uxbridge We recommend booking this service by phone please call our call centre or your travel agent for details and rates. Help for admins of small businesses. According to the ISF Rule, the ISF filing must be done at the lowest House Bill of Lading number level, but referencing the MSC bill lading number(s) as Carrier. No:rolleyes:. Wheelchairs are available on all ships in the MSC Cruises fleet, for use during embarking and disembarking or in the event of an emergency. Brasov, Romania Phone/ Fax: +40 (268) 471 057, Ship Travel International Babies in nappies are not allowed in the water and children under 16 must be accompanied by an adult. The following activities are regularly scheduled across the fleet: If requests are received during working day, responses are sent out immediately. . I don't have a eMail address for customer service since I contacted them only via phone 3-times, never by eMail. The equipment and machines used for haemodialysis treatment are carried on a limited number of cruises. 15 Noiembrie, 1 Once registered you will automatically be directed to the activation page. List of Terminals and charge type collected, full list of prohibited and restricted goods. thanna, October 30, 2018 in MSC Cruises. We also provide cargo consolidation, loading and re-loading, packing, unpacking and cross-loading services from containers to trucks. Yes, you can. It is therefore best to avoid these periods if possible. Halal products(beef, lamb and poultry) may be available on board following former request of the guest at least two months before departure; All on board staff receive special in-house training that sensitizes them to the needs of passengers with disabilities or reduced mobility, and which prepares them to provide any necessary assistance. The following information is required: name, last name and date of birth. If you have any question about our health coverage, you may contact us at. http://www.cdc.gov/media/releases/2016/p0801-zika-travel-guidance.html. Please rotate your device to enjoy a better experience. CC Help Jenn Yes, provided that the miniclub staff is notified one day prior to the excursion. The Medical Centre is staffed by fully-qualified personnel, and benefits from 24/7 specialist paediatric telemedicine support. Guests who wish to find out additional information about the Zika virus should either contact their health care provider physician or visit the CDC Website: What happens in the event of rough seas or bad weather? TNT USA Inc Packing & Crating Service Packaging Service Shipping Services Website (310) 242-9700 8500 Osage Ave Los Angeles, CA 90045 3. Theres a good chance youll find the information youre looking for in our Frequently Asked Questions section, so why not give it a try? You can manage your childs onboard account at Reception - Guest Services. Email lax.booking@zim.com . If youre celebrating your childs birthday during your cruise, you can make it even more fun by ordering a special Doremi cake. MSC Cruises Address: 6750 N. Andrews Ave., Suite 100, Ft. Lauderdale, FL 33309 Phone: 855-263-4259 Email: msccustomerservice@msccruisesusa.com Norwegian Cruise Line Address: 7665 Corporate Center. Gat sv. Bd Decebal, nr.14, Bucuresti, Romania, Email: rezervari@perfectjourney.ro Croatia . Manual VGM Submission Fee (applies to email and fax): $25 per container. For more detailed information on your cruise ship embarkation process please. Contact. How can I let MSC Cruises know about my special needs? Please note that each guest is also responsible for securing any necessary visas and immunizations. On MSC USA website is a "CONTACT US" form which can be filled out and submitted through the website. Is there special pricing for children on shore excursions? Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays. To discover all the privileges please clickhere. 45, Ananda Coomaraswamy Mawatha, Colombo 07 We leave from Port Canaveral in 3 days for an 8 day 7 night cruise. 1 - Container and cargo contamination can occur for many reasons such as: origin, season, biology of pests, conditions around packing, storage of handling areas, intermodal parking areas, lights that attracts insects, environment factors (wind, rain) and packing procedures (transient pests and previous cargo). The Arrival of MSC VIRGO in Pointe-Noire Promises a New Horizon for Central Africa, The global nature of trade will prevail, MSC CEO tells TPM23 conference, Meet MSC in Boston at the Seafood Expo North America (SENA), MSC Group and MSC Foundation Support Earthquake Relief Initiatives in Trkiye and Syria, MSC Commits to Achieve 100% Electronic Bill of Lading Adoption by 2030. Could MSC Cruises refuse my booking or deny me boarding? Do on board staff receive special training in providing assistance to passengers with disabilities or reduced mobility? Guests who lose items on board should refer to the Reception or Guest Services to see if their belongings have been handed in. Kosher meals can be consumed in the main restaurants and must be booked at least 3 weeks before ships departure. Yes, all packages have no data limits. If possible, they should be carried in hand luggage. 34662 skdar, stanbul Jetwing House 46/26 Navam Mawatha All MSC cruise ships have a well-equipped Medical Centre, supervised by a ships doctor and other medical personnel. You will find a section dedicated to you. Online chat available from homepage. For cruises in the Mediterranean, Northern Europe, Antilles, Dubai, the Emirates and Oman, as well as MSC Grand Voyages departing from Europe, the onboard currency is the Euro (). PLS CUSTOMIZE Telephone number +511 213 0200 Opening hours Monday - Friday 08:30 - 17:30 Saturday 09:00 - 13:00 Yes, MSC Voyagers Club membership is open to all ages. Don't have an account? MSC Seaside (2017) and MSC Seaview (2018) rewrite the rule book of cruise ship design, blending indoor and outdoor areas to connect guests with the sea like never before. Get assistance before or after your cruise and read FAQ for more information. Why is Satellite Internet Access slower than a normal connection on land? Site Map | Terms and Conditions of Sale | Privacy Policy, 2000 - MSC Industrial Direct Co., Inc. All Rights Reserved. Scooters must be stored and batteries recharged in your cabin which is fitted with 110V sockets (US type sockets) and 220V sockets (German type sockets)avoiding to connect when using the hairdryer. They keep saying a future cruise credit would processed in a couple of days every time I call in. Kosher meals(pre-packaged breakfast, lunch and dinner)may be available on board for an additional charge starting from 25 pp/day. Phone: + 94 11 234 5723, 2023 MSC Cruises S.A. All rights reserved, Vyletni Plavby na mori s dopravou a delegatem Lidecko 31,756 12 Horni Lidec Vsetin, Address: Korunovacni 22, 170 00 | Praha 7, Calea Mosilor - Intrarea General Ipatescu, Nr. MSC Mediterranean Shipping Company would like to remind our supply chain partners of our policy regarding the mandatory use of International Standardization Organization (ISO) 17712 compliant High Security Seals (HSS) on all full containers for international transport by MSC. Close Window Make a payment. CSI USA,LLC Shipping Services Website 17 If you choose to pay by credit card, your account will be closed automatically at the end of the cruise, so there is no need to go to the Reception Guest Service. Phone +18003104060 Booking Desk - West Coast. The evening performance is announced in the daily on board programme, which is delivered to the cabin. Opening Hours. *Note: Please check your cruise ticket for more accurate detail. You can register your children for the Kids Clubs on board or complete the subscription form online before boarding. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. Email customercare@mscdirect.com and receive assistance within 24 hours More Support Our superior quality products and knowledgeable customer service associates have helped make MSC one of the nation's premier distributors of industrial supplies. A diverse variety of performances is programmed for each evening: international musicals, classic and modern songs, dance, mime acts, magicians and jugglers. Asked for supervisor a few times and was always told they will call me back but never did. Can a passenger with reduced mobility travel alone? Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. Rachel.green@msccruises.co.uk. We're here to help you in any way we can. Mon-Fri 9am - 7pm EST Sat-Sun 9am - 6pm EST. Late gates will only be considered for approval when a VGM is submitted by the shipper of record before noon, local time, the day of the cargo cut-off. What is the main difference between Browse and Browse & Stream packages? Contact Us. Once checked-in, in case your cabin isnt ready yet and for this reason you didnt collect your Cruise Card, you can begin your onboard purchases in the bars and restaurants by providing crew members with your cabin number and full name (information available on your embarkation form). Click here for more info . Mediterranean Shipping Company US callers: 888-LINK456 - International callers: +1 212 8271672 - Email: support@msclink.com 2/16/23. Ensure conveyance is clean before loading / stuffing. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Guests are personally responsible for the custody, feeding and general care of the animal. A cash advance service is available if a credit card has been registered at the on board account. Your personal scooter should be able to fit in a standard cabin with a limited entry doorway (58 cm on MSC Divina and MSC Armonia, 68 cm on MSC Lirica, MSC Sinfonia and MSC Opera, 62 cm on the others). The Medical Centre is open at the times advertised in the ships Daily Programme. However, if you are under 18, subscription can only be completed by a parent or legal guardian. Prof. Fahrettin Kerim Gkay January 21, 2014. Sat 09:00am-12:00pm You will only pay the difference between the full costs packages (to preserve the 20% discount advantage). Opening hours company contacts for MSC cruises.