I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. "Every day at work, I remind myself that everyone I come across has their struggles. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? ", "I'm a very detailed and organized person. We had a lot of concerns with patients not showing up for appointments when expected. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. ", "I have the basic procedural skills for this team position. Finally, end your response by talking about the positive outcome. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. If you can add in a little bit more about your education, that would round out your answer nicely. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. ", "I am super focused when I am stressed so I can make sure everything is done and correct. I carry around a notebook and write down important facts if I think there is a chance I will forget them. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. These go above and beyond what it means to provide compassionate care. Ben Richardson, a principal in McKinsey's London office, conducted the . Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. When have you had to adapt to change in the workplace? Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Any hiring authority should feel comfortable putting you in front of their valued customer base. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. Upon first taking the call, the patient was name calling and yelling. I also keep myself open to my colleagues so that they can know and understand me better as well. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. My idea was to talk to users of EHR systems at all levels. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. My weakness is taking on too much and not delegating. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. I've cleaned up your answer slightly to more successfully deliver your message. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". ", "I have three philosophies when it comes to my work. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. I even talk about what they are going through. Than they call you for a second interview. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. Talk to your interviewer about a time when have had to adjust to changes on the job. I also learn a different kind of articles and submit my test to renew my certificate. My ideal environment is organized, collaborative, positive, energetic, and encouraging. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. It seems you have found that balance. Great work giving your example and then highlighting how you corrected the error. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! Answer dates might appear two to three weeks before they were published. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. ", "I like my job, and I enjoy what I do. We will see how stellar my skills are after that course! I work good under stressful situations, and I'm good at resolving patients' problems.". I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. The patient, staying because of back surgery, was unable to hit the call button. This sounds like a very collaborative workplace. It's great that you are working on asking for help from a variety of people when needed. I would need to be trained in the new procedures. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. Discuss the ways that you would build strong and healthy relationships if hired. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. Second, I want to be the best at what I do. Maybe you are a pen and paper person. Your interviewer would like to know how your communication skills have benefited your team in the past. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. Wonderful! ", "I think my weakness is that I take too much to do. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. Human beings all grow up in different manners and under different philosophies. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". Instead, I got permission to spend a day in a highly-rated clinic serving the same population. But this is usually just for transitions. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. We do not claim our questions will be asked in any interview you may have. . If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Healthcare is not a place for gimmicks because health is precious and irreplaceable. Discuss the reasons why will you be great at this job. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. We wanted to create a resolution with this person. Find additional company focused interview questions by practicing from one of our industry sets. Nice work! No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. Behavioral 3. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. I would also need a technologist to assist me who could adjust to my easy procedural style.". Your answer shows the interviewer that you can work well with almost anyone. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. Definition. I take the time to listen and reflect back to ensure that I am providing the best care possible. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. One of the toughest parts of communication can be delivering bad news to people with whom you work. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. Dental benefits. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. This approach has greatly reduced in-house issues related to communication. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. Image source: Times Herald. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. Perhaps you have a keen eye for detail. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. You've chosen a powerful example that can help make you a more memorable candidate. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? It sounds like you have the experience the interviewer would be looking for. The application opens in early May. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. It sounds like you have a very full personal life, with a fantastic work/life balance. Your response makes it clear that you volunteer in your community in various ways. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Attire. I cannot take on every step of a project all of the time. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. "I have worked with diverse groups of people most of my career, including my time in college. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. ", "My position at Kaiser is a Radiology Physician Assistant. Therefore, any date prior to 2019 might not be accurate. Sign In. ", "I am an avid fan of Google alerts! My approach is to be empathetic, soft-spoken, and truthful. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. Are there shared values that you could also mention? Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. I have enrolled myself in an evening/weekend workshop for the next six weeks. I am a people person and build relationships with my coworkers and patients alike. I also dislike when the morale of the lab is low. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. I grew up in a fairly homogeneous town in Montana. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. In the end, we awarded those with perfect attendance a $600 bonus. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. ", "I am happy to hear that Kaiser Permanente values long-term relationships. We do not have advertisements on our pages but we do try to make money through paid-memberships. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. What makes you want to give back to your community? Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. Just like when I fill, I make sure the bottles are organized and in their place.". My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. 3.2 (5 reviews) Term. Some patients need a lot of attention; some want less, and some need boundaries. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Borja estimates that. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? I volunteer with their organizations in various roles. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. This could include increasing budgets or improving patient care. Submit as soon as possible so that you will have more time to gather the required supplemental documents. My documentation is strong, as well. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I greatly value diversity. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". What does it mean after your phone interview. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. I love working with like-minded people who set challenging goals for themselves. I listen, mirror, validate, and empathize. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44)