Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. Outside Mexico. 800 006 FOTO (3686) We can provide it to you if you have your purchase receipt. Enjoy perks like free continental breakfast and free train station pick-up. 450 Summer Street, Boston, MA, 02210. 5/5 would recommend again. Can I enjoy underground river activity without knowing how to swim? de C.V. | No one wants to post vacation pictures a week after they get home, they want them as soon as possible. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB. Hotel Xcaret Arte is located in front of the Caribbean Sea, next to Hotel Xcaret Mxico.-15 minutes away from Playa del Carmen-45 minutes away from Cancun International Airport-45 minutes away from Tulum Address: Carretera Chetumal - Puerto Jurez, Kilmetro 282, Solidaridad, 77710 Playa del Carmen, Quintana Roo Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. *MSI only with participating cards (banks) issued in Mexico. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). However, Hotel Xcaret also offers a package that covers as many parks as you'd like. HOTEL XCARET ARTE. Customer Service. You just press the yellow button and stand wherever the feet are and you got your picture. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. Cabins, apartments, houseboats! A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. These are both highly recommended. Doubletree Hotels Middleton hotels are listed below. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. Prices and availability subject to change. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? I made a habit of spending the very early mornings on my balcony in the hammock. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. She answered immediately and assisted with even my most insignificant requests. Solidaridad, Quintana Roo, Mexico. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. No one was watching him, and yet, he smiled the whole time. Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. 800 006 FOTO (3686) Yes, as long as they are in good physical shape. per night. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. Does Xplor offer activities for children older than five years old? 16.32 mi from city center. I will not repeat everything that has already been said. We regret to know that the incident we know how important these photos are for you and we have addressed this with our photo management in order to give personalized follow up for this urgent matter. 2.- A list of the albums that are included in your package will be displayed. Yes. FAQs; Customer Service. After 14 year's of marriage we finally made it to Cancun. Hotel Xcaret Mxico. (01152) 55 4163 7327 If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. Exact pick-up time will be confirmed when making your purchase. To replenish energy, a delicious picnic will be waiting for you. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Are the downloaded files of high quality? If I do not have credit or debit how can I make my reservation? Omni Boston Hotel at the Seaport. If youre a minor, you can ask an adult to drive you. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. There is no limit to how many photos you take and you can then purchase access to download these images. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . I feel like we had no idea what our "magic wristbands" did at the resort. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. If you want to check our current promotions, visit here. Zipcode 77500. Horario de atencin: Sbado y Domingo de 09:00 a 15:00 Horas. As an All-Fun Inclusive hotel, your booking includes admission and transportation to our parks, premium dining experiences, shuttle to the . After visiting with colleagues in the spring, I knew I had to bring my family back. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? Did you know you can find the best available rates by booking in advance? Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Each photo downloaded is a JPG file, and the videos are MP4. Responsive staff. A 2-park package to enjoy the most authentic side of Mexico at Xcaret. Subject to availability. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. You don't have to worry about your phone or asking ppl to take pictures for you. My daughter also couldnt get enough of the steak tacos at Las Playas. No, our Park tickets are not exchangeable for other products. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I.
In Hoteles Xcaret, we create a delightful experience for each and every one of your senses in each restaurant. This change is valid only 24 hours in advance. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. We are here to serve you and to meet all requests, questions or suggestions you may have. Can I pay with credit card or debit card of a person not included in the visit? 282. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. How do you remove the watermark from the photos? If you visited our Parks: foto@xcaret.com Do you have a special discount for Quintana Roo residents? Help us preserve and care for our ecosystem! We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. ( NO KIDS ). I can see them but they all say sample on the and not able to download. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. It was prompt and comfortable. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. I live and work in Quintana Roo and I dont have IFE. All journeys take 45 minutes. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. Please verify the policy to change the date of visit or cancellations. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. We would like to apologize for the issues you encountered upon your check in, as this is not the experience which we strive to provide for our guests in Hotel Xcaret Mxico. Are the downloaded files of high quality? The entry of food and beverages to the Park is not allowed, and it is not necessary as the admission to Xplor includes them. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. Yes. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. Where is the photo that I downloaded located? If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. La Casa de la Playa. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? Can I change my admission to Xplor for another park or tour of Grupo Xcaret? We offer you multiple payment options to pay for your reservation. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Other services (ATM, WiFi and gift shops). He is a pool technician. Reserve now, pay when you stay. Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? The best of a home combined with the best of a hotel. Xel-H Rates shown are nightly rates before taxes and do not necessarily reflect all Middleton, MA discounts available. I was just a bit disappointed with the management/check-in. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. Can I submit my purchase confirmation on my phone and/or tablet? Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. I want to purchase my dolphin experience photographs. They are encoded directly from cameras with high resolution. Minimum age allowed is 5 years old. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Unlimited non-alcoholic beverages (coffee, chocolate and fresh flavored waters). Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. We are here to serve you and to meet all requests, questions or suggestions you may have. (01152) 55 4163 7327 A seven Zip-line circuit which includes the tallest in the Riviera Maya. Good location. Learn all the information in our Privacy Notice. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. On a PC right-click on the file and select the option to extract. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. Enjoy truly special moments of fun and relaxation with the . 5th Ave 10. Presentation of a valid ID card at our counters is mandatory. Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. How do you remove the watermark from the photos? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. We had zero issues with arrival. Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc. What is the minimum age allowed inside the park? Simply click on foto@xcaret.com and choose one of the options to search your photos. Nestled in a natural rock and among rivers. How many times can I download my photos with my download code? You can take it as many times. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. There are several options of payment depending on the currency chosen on our websites. Are there any special prices for children? Pick up at the airport could not have been easier. I will not repeat everything that has already been said. ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. Yes the resort is beautiful and access to the parks is great. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year guarantee against bad weather valid only 24 hours in advance.