If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). The Practice Entities have no control over the security or privacy practices of these external websites. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. You understand that Patient Portal provides you with online access to some clinical information about you. athenahealth is your provider's trusted billing partner for secure online payment. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. How do we typically use or share your health information? Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. For your safety and security, your session is about to be logged off due to inactivity. You can complain if you feel we have violated your rights by contacting us using the information on page 1. We must follow the duties and privacy practices described in this notice and give you a copy of it. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. After confirming this, try again after waiting for a few minutes. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. All other Portal support requests (e.g. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. We were unable to save your data. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Follow these instructions to reset your password. Dial 911 in the case of a medical emergency. When you receive the security code on your phone, enter it in the space provided and click. This is to ensure that its providing the best quality experience possible before distributing it more widely. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. . The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). We may also share your information when needed to lessen a serious and imminent threat to health or safety. We can use and share your health information to run our practice, improve your care, and contact you when necessary. Ask us how to do this. The Portal is not intended for use by anyone outside of the United States. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. How do I register for the Patient Portal? If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. What if I'm unable to access the Patient Portal? To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. Your provider's office will make every effort to respond to your messages within a timely manner. This is because all messages that you send and receive in the Patient Portal are part of your medical record. You'll need to login to athenaNet to connect. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. usually in ways that contribute to the public good, such as public health and research. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Click the desired message in your inbox to read the message. However, we are working on adding more features to the app soon. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. . You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. For technical issues with this website during normal business hours, please contact our office. We will say "yes" unless a law requires us to share that information. Please try again in a few moments.? If you are authorized, a family access account can be created that will allow you to access selected family members' health information. that you are authorized to address the patient's billing matters. trouble logging in, password assistance, access to family members information etc.) You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. trouble logging in, password assistance, access to family members information etc.) When you see this error, a problem has occurred with the app loading your data. It is not intended to provide medical advice. We have to meet many conditions in the law before we can share your information for these purposes. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. Urgent matters should not be dealt with via the Patient Portal. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. Please notify us immediately if you believe the security of your Portal account may have been compromised. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Patient Portal is a communication service offered as a convenience to our patients. We will say "yes" to all reasonable requests. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. Freely exchange data and have it curated for direct integration into your workflows. Where can I fill out medical forms before my appointment? Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. In the meantime, you can always log into your Patient Portal using a web browser to check this information. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. We are allowed or required to share your information in other ways . As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. If you don't agree, don't use the Patient Portal. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. This can occur when the data systems are undergoing maintenance. To do so: Adobe Acrobat is required to view and print forms on the portal. It looks like you are using an outdated version of your internet browser. Thank you for downloading athenaPatient! You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. This will bring up a list of all the test results you have received. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. Where can I fill out medical forms before my appointment? Were located at 311 Aresenal Street, Watertown MA 02472. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You have the ability to accept or decline cookies. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Ask us how to do this. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. trouble logging in, password assistance, access to family members information etc.) We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Click the desired form. What do I need to access the Patient Portal? We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). The AthenaHealth Patient Portal is an online web-based application that allows patients to interact and communicate with their healthcare providers such as physicians and hospitals. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. This website and Patient Portal contain links to websites operated by other parties. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. You will also see a list of other individuals connected to your account with health records at the listed provider groups. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Please try again. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? Any questions, complaints, or claims related to any product should be directed to the appropriate third party. If you are experiencing a medical emergency, call 911. Select an available appointment from the calendar. You will see a toggle switch under Security titled Face or Fingerprint. You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. You are using an outdated browser that is not supported on the Patient Portal. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Select your provider and office location. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. Please do not expect a response on weekends or holidays. How do I manage my saved credit and debit cards? To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. In case of a medical emergency, call 911. Answers to FAQ about our products and pricing. athenahealth is unable to respond to general support inquiries sent to this email address. We will say "yes" unless a law requires us to share that information. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. You will need to wait until it is closer to the time of your appointment to check in. Urgent matters should not be dealt with via the Patient Portal. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Wait a minute or two, and then try again. How do I ask a question about my account balance? When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Please check periodically for updates. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Your provider's office will make every effort to respond to your messages within a timely manner. Click the desired message in your inbox to read the message. Why can't I delete my sent and archived messages? The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Get support that reworks claim denials and recovers payments for you. You may request a Patient Portal account for yourself. It is at your provider's discretion to make test results available. Below you will find answers to commonly asked questions concerning the website. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. We can use and share your health information to run our practice, improve your care, and contact you when necessary. A link to reset your Patient Portal password has been sent to. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. For example, a parent would have access to their childrens health data. Navigate to your Patient Portal login page. Please try again later. Why is the athenaPatient app only available to patients of specific customers right now? that you are authorized to address the patient's billing matters. See how our technology and expertise can have you thriving from day one. You can ask us to correct health information about you that you think is incorrect or incomplete. How do I know which of my family members data is being shown in the athenaPatient app? On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. If you tell us we can, you may change your mind at any time.